Human Resources
PlanSource
As a Program Manager at PlanSource, I developed and implemented innovative HCM products, optimizing operations and improving customer satisfaction.
Challenge
The challenge was to drive the successful implementation of new HCM and HR product innovations and process improvements while ensuring customer success and optimizing operational efficiency. This required effective leadership, strategic planning, and a deep understanding of product management, customer success, and financial performance.
Results
Through strategic leadership and execution, the following results were achieved:
Successful Product Launches: Spearheaded the end-to-end planning and execution of multiple HCM and HR product innovations, from concept to launch.
Process Optimization: Optimized EDI processes, resulting in a 40% improvement in project turnaround times.
Enhanced Customer Experience: Developed and launched programs and products that reduced customer implementation and onboarding timelines by 70%.
Effective Stakeholder Communication: Chaired monthly executive meetings and presented comprehensive financial reports to leadership.
Data-Driven Decision Making: Provided business-critical insights and recommendations based on market and product research, optimizing resource allocation and fostering product-led growth.
